Woking News and Mail
Terry says: “Through Carol’s insight, guidance, and sheer tenacity we have been able to re-invigorate the brand, move the News and Mail forward and buck the general trend in newsprint sales volume decline. Carol’s foresight, persuasive approach to these challenges demonstrates a real skill in handling business relationships and is one that engenders a great deal of trust.”
A local newspaper title that has run almost continuously since 1894 and for the six years prior to approaching Carol Miller Media it had been operating as a family owned, independent title.
It’s sales were declining and had just started working with a completely new team under its current Managing Director Terry Tidbury. As part of his bid to boost sales he wanted to reach a younger audience and increase awareness in the local community, of which a large part was unaware that the title still existed.
The ongoing work with Carol Miller Media has contributed to a sales increase of around 20% in the last two years in a campaign that has based its focus on the trusted relationship it has with the local community.
To achieve this and meet a proviso to also target newspaper retailers, the campaign was launched with a stakeholder survey which won sponsorship from a local brewery that covered almost the total cost of the project. Though the capture-rate was small by nature of the subject, the resulting 98% approval rating provided a platform to highlight the special relationship the newspaper has with communities within Woking.
It re-energised the editorial and sales coverage and based on responses to the survey enabled the paper to increase its business news coverage, including high profile McLaren Technology Centre and Asahi Brewery, engaging with potential advertisers as well as influencers in the commercial and local authority sector.
Increased involvement in community and commercial events and initiatives and improved connections with the local authority have made the publication a go-to source for a wider range of organisations. Meanwhile, greater coordination between the editorial team and the PR work has ensured focus. This has included its social media output.
Yves Romestan, first approached Carol Miller Media in 2017 to request at fairly short notice to look after the UK distribution of a press release that was written by a French Marketing and PR agency ComCorp, where he was due to take up the role of of Executive Vice President.
He had just stepped down from the post of Senior Vice President, Communications and International Affairs of Walgreens Boots Alliance Group because he wanted to return to Paris to spend more time with his family.
The execution of the press release involved what was in effect a re-write of the initial document to meet the needs of British press as well as the translation of the release, a Q&A and fact sheet. The coverage was beyond the expectations of Yves and his new company and included US coverage.
Yves retained the services of Carol Miller Media for a number of projects while he was at Compcorp and having moved on from Compcorp, he now features Carol Miller as a named associate of his newly launched company YRSA Communications.
“Carol Miller is an amazing and distinguished PR expert,” and adds: “She is a strong asset and a key stakeholder of our international organisation. For clients, she is by all means a reference point and a winning card!”
Winser Chartered Surveyors
Christopher Winser has established reputation within the property industry with more than 30 years experience as a chartered surveyor that continues to see him working for clients across the West Surrey area, nearer to his Woking office.
Carol has capitalised on the wealth of his experience and his jargon-free approach to achieve coverage as an expert for news stories and opinion pieces in the local press and BBC Radio Sussex and Surrey. It has also led to the start of speaking opportunities with the Property Investors Network.
Global Travel Management
“The work that Carol Miller put in place as part of a carefully thought out strategic Public Relations programme for Global Travel Management brought a form of advertising we had not explored before. Our success was noticed by travel industry peers industry and other local businesses. I believe our success in Toast of Surrey as part of the PR work reinforced our standing within the local community and the Travel Management Company industry.”GTM Managing Director Scott Pawley
Hitting well above its weight as an SME, Global Travel Management turned to Carol Miller Media to put in place its first formal Public Relations strategy to achieve local recognition.
The CMM programme covered a range of communications activity that ensured recognition of GTM’s contribution to the Travel Management industry in national trade media, underpinning steady news coverage for its work as a successful business supporting the local community.
This included GTM’s first entry to a business awards event, The Toast of Surrey Awards 2015, for which it won a finalist place. It achieved regional recognition as a successful business and for the high standing it holds among industry peers as well as its commitment to its workforce and customers.
GTM Managing Director Scott Pawley says:
“It was the first time Global Travel Management had ever taken up the challenge of a business award. So the ensuing publicity we received in news coverage, followed by the chance to celebrate our achievement as finalists, was a wonderful morale boost for my team.“
To embed the message of Woking Mind, which is to make sure that no-one in Woking has to face a mental health problem alone.
To gain greater public awareness of the support services offered by the charity.
Testimonial from Chris Bedford, Vice-Chairman, Woking Mind:
“Thanks to Carol’s presentational skills, our first ever newsletter was transformed from a plain text into something truly special, a real boost for our charity’s image.”
Beanbag Coffee Ltd
To advise on launching a new product in a highly competitive consumer market and to assess and develop its unique selling point as a brand. To advise on a marketing strategy.
To develop a brand with a strong USP that can compete in an already saturated market and to identify its target audience.
Owner Beanbag Coffee Ltd, Gary Kirby:
“Carol has helped guide me and provide me with invaluable advice regarding my start-up Beanbag Coffee (www.beanbagcoffee.co.uk). Her insight on all areas from pitches, to branding, to dealing with suppliers and was all amazing. Carol literally helped my business to get off the ground. Can’t thank her enough.”
BoCo Yoga & Pilates
To raise awareness of BoCo Yoga & Pilates Centre as a centre of holistic wellbeing and celebrating its 10th anniversary.
BoCo’s high standards of teaching has established it among local yoga and pilates practitioners and teachers as a centre of excellence. However, it needed to boost its profile as a successful business, which has has thrived while adhering to its ethos of high quality practice and teaching in a highly competitive field.
BoCo Yoga & Pilates, Director and co-founder, Karin Worthy:
“I would like to thank you for all the help, guidance and support you have given BoCo, particularly with our 10-year birthday celebrations.
“Like so many small businesses we sometimes need specialist services that we don’t have in-house and often struggle to do everything ourselves because we also need to keep our overheads as low as possible.
Charlie’s Angels Foundation
To gain media awareness and public support for the launch of Charlie’s Angels Foundation, a charity aimed at raising funds for research into a cure for Multiple Sclerosis.
The charity is one of a number with similar aims. It’s launch coincided with a great deal of negative publicity regarding the accountability of charities. Its fundraising target for the initial event was to raise at the least the sum it was required to raise in one year to enable it to register with the Charities Commission.
Testimonial from Charlie Lloyd, MD of Lloyd HR Consultancy and founder of Charlie’s Angels Foundation:
“The charity’s gala launch raised £19,280 and the PR campaign for the charity launch and fundraiser won local and regional coverage, driving interest to it through current news, business news and coverage of the launch.
“I can’t thank Carol enough for her PR work to help get my charity launched. Carol never compromises on her attention to detail, even though her support for the charity was pro bono. She is thorough and professional and always tailors her PR support to my needs, ensuring I was well briefed and comfortable in interviews. What’s more she managed to get lots of great media coverage.
“It helped raise support for the charity and the fundraiser. I was particularly pleased that after The Surrey Advertiser articles I was contacted by people who have had MS or have relatives with MS who want to give their support to Charlie’s Angels Foundation. Business magazine coverage will also have helped my HR business, which is great!”